I think its valid for other non software projects too p 72

From GunGame5 Documentation

These days that you experience your chat room set up, it's occasion to set your observes in place. Proper monitoring and staffing of your chat room will lead to thems success. Inadequate supervision will lead to its demise. Establishing some chat room also allowing Web surfers to romp unreservedly lacking a squad from place to police the place will head to a "spam fest." Ultimately, some lack of regulation within the room renders your chat sessions useless, and site visitors will rapidly go somewhere else.

Trouble: Reasonable

1 Consult by way of 4 to six associates who will comprise your staff. These are going to be individuals who are interested within the theme of your chat room and have a vested curiosity in hers success.

2 Distribute the hours to be allotted each employees member. If your chat room will be obtainable 24 hours and you have six team members, ruin the monitors lower in four-hour increments.

3 Create any schedule based on the shifts each member will be capable to work. Shifts are based on rotation or they may be static, depending upon overall team consensus.

4 Log in your chat session and exercise a dry run to 24 to 48 hours before opening your area to the public. Communicate with every other alongside with a few additionals to determine if the hours are appropriate for your staff, especially the recent evening and earlier morning hours. It's not necessary that your staff member stay fixed to his computer screen with the full four hours, but he certainly needs to be obtainable and prepared for any complex concerns.

References

Webgrrls Global: Being a Chat Place Moderator

Resources

ChatDanger: What Is some Good Chatroom?

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